Fluke Process Instruments Privacy |
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Privacy NoticeIf you’re in the European Economic Area and your personal data is governed by the General Data Protection Regulation (EU) 2016/679 and the respective implementing acts of European Economic Area Member States, please see our Privacy Notice for more information on how we handle your personal data. Who are we? » Privacy PolicyCollection of Information » Fluke Privacy NoticeLast updated: 23rd May 2018 Who are we?Fluke Corporation of 6920 Seaway Blvd, Everett WA 98204, United States and its corporate subsidiaries and affiliated companies (collectively, “we”, “our” or “us”) provide our hardware, software, website and services (our “Services”) under our Fluke, Fluke Biomedical, Fluke Process Instruments, Fluke Networks, Fluke Calibration, Amprobe, Irisys, Pomona, Pacific Laser Systems, Datapaq, Comark, eMaint, Landauer, and RaySafe brands to customers. Our affiliates and subsidiaries in the EEA and the contact details of any representatives that we have appointed in the EEA are listed here. We use your information as further explained in this Privacy Notice. We’ll be the “controller” of the information you provide to us. What does this Privacy Notice cover?We at Fluke take your personal data seriously. This policy:
Please note that this Privacy Notice covers all of our Services, except those Services for which we provide a separate privacy notice. This Privacy Notice applies only to the personal data held by Fluke that is governed by the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and the respective implementing acts of European Economic Area Member States (GDPR). Please contact us using our the contact details below if you have any questions about whether your personal data is governed by the GDPR. Please note that our website links to other websites, which may have their own privacy notices and terms. Our Services may also offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the general public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features. We accept no responsibility for the privacy practices of these entities. What personal data do we collect about you?We will collect certain personal data that you choose to provide directly to us when using our Services, which may include your name, email address, password, postal address, phone number, company name, and contact details, job function, job title, industry sector, names and contact information of individuals you work with, work related records and reports, purchase, device and tool information related to your account (e.g., serial number and date purchased), payment information, service activation codes, photographs, videos, diagrams, notes, and any other information you choose to provide. When you access our Services, we automatically collect certain personal data about you, which may include:
We may allow others to serve advertisements on our behalf across the Internet and to provide analytics services. Consistent with your permission, these entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. For more information about Internet-based ads, or to opt out of having your web browsing information used for behavioural advertising purposes, please visit Google's Ads Settings and the Digital Advertising Alliance’s opt-out mechanism. Where do we collect personal data about you from?We may collect personal data about you from the following sources:
How and why do we use your personal data?We use your personal data in order to:
We will not use your information for any other purposes unless we are required to do so by law. How long do we keep your personal data?How long we keep your information will depend on the purpose for which we use it. We only keep your information for as long as is reasonably necessary for the purposes set out in this Privacy Notice and to fulfil our legal obligations. To determine the appropriate length of time to keep your information, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. We have internal rules that set out for how long we retain information. Please contact us for more information. Who do we share your personal data with?Your personal data may be shared:
Unless we are acting on your specific instruction, we exercise due diligence to make sure that there are adequate safeguards for the security, confidentiality and privacy of your personal data. What legal basis do we have for using your personal data?We process your information:
What happens if you do not provide us with the information we request or ask that we stop processing your information?Where we need to collect personal data in order to enter into or perform a contract and you fail to provide that data when requested, we may not be able to enter into or perform that contract, but we will notify you if this is the case at the time. When you use our Services, for instance our mobile applications, tools and devices, you may be asked to provide certain information. Where you do not do so, and that Service, or certain features of the Service, requires this information, the Service or certain features of the Service will no longer function. Do we make automated decisions concerning you?No, we do not carry out automated decision making or automated profiling that will have legal or other similarly significant effects on you. Do we use Cookies to collect personal data on you?Cookies and other tracking technologies (such as web beacons) are used to enhance your experience by allowing us to tailor our content based on your interests and distinguish you from other users of our Services. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device. A cookie can contain information, such as a user ID or preferences, which we use to personalize content, track the pages you've visited or to save your password so you do not have to re-enter it each time you visit our website or use our Services. We use the following types of cookies:
Where required by law, we will ask you for your consent to our use of cookies when you first visit our Services. You will be presented with a choice of cookies for which we need to ask for your consent and a description of what function these cookies perform. If you agree to cookies, we will place a cookie on your device. If you change your mind, simply delete the cookies on your device (please see: www.allaboutcookies.org/managecookies/index.html) and you will be asked again if you agree or disagree with our use of cookies when you next visit our Services. You can also adjust your browser settings to receive a message every time a cookie is installed on your computer or to prevent their installation altogether. Although rejection of cookies will not interfere with your ability to interact with most of our Services, you will need to accept cookies if you choose to areas access portions of our Services that require registration or login. Certain other functions and/or services might be unavailable to you if you reject cookies altogether (such as remembering your choice of language on a website). What about marketing?We would like to be able to contact you from time to time about our new similar products and services and promotional offers, where we have your permission or are otherwise permitted by applicable law to do so. We would like to provide you with choices regarding certain uses of personal data, particularly around marketing to you, and have therefore established an online privacy centre where you can view and make certain decisions about your personal data use. You can this find here. Alternatively, you can unsubscribe or opt out from any further promotional communications from us at any time by clicking the “Unsubscribe” link in any of our communication or by contacting us using the contact details at the end of this Privacy Notice. Where do we store your personal data? Do we transfer your personal data outside the EEA?Your personal data will be stored on our secure servers at our offices and those of our service providers, which are located in the EEA or in the U.S. and other countries which may not have a level of data protection law equivalent to that of your country. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it as if it were staying in the EEA by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific safeguards used by us when transferring your personal data out of the EEA. How do we keep your personal data secure?We ensure the security of your personal data by putting in place appropriate technical and organisational measures to protect it from accidental loss, theft, misuse, alteration and unauthorized access or disclosure, and unlawful or accidental destruction. We also take steps to ensure all our subsidiaries, agents, affiliates and suppliers employ adequate levels of security. What rights do you have in relation to the personal data we hold on you?By law, you have a number of rights when it comes to your personal data, and we have summarised these below. Further information and advice about your rights can be obtained from the data protection regulator in your country.
How can you make a request to exercise your rights?To exercise any of the rights above, or to ask a question, contact us using the details set out at the end of this Privacy Notice. How will we handle a request to exercise your rights?We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know. We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:
Alternatively, the law may allow us to refuse to act on the request. How can you contact us?If you have questions on the processing of your personal data, would like to exercise any of your rights, or are unhappy with how we’ve handled your information, please contact us by writing to Fluke Corporation of 6920 Seaway Blvd, Everett WA 98204, United States or sending an email to privacypolicy@fluke.com. The details of the data protection officers that we have appointed can be found here. If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the data protection regulator the country of your residence. How will we notify you of updates to this notice?We may change this Privacy Notice from time to time. If we make changes, we will notify you by revising the “Last Updated” date at the top of this Privacy Notice and, in some cases, we may provide you with additional notice (such as by adding a statement to our homepage or by sending you a notification). We encourage you to review this Privacy Notice whenever you access our Services to stay informed about our information handling practices and the ways you can help protect your privacy. Privacy PolicyThis Privacy Policy explains how information about you is collected, used, disclosed and otherwise processed by Fluke Corporation and its subsidiaries and affiliated companies acting as a data controller for the purpose of applicable data protection law (collectively, "we", "our" or "us"). This Privacy Policy applies to information we collect about you when you use our devices, tools, websites, mobile applications and other online products and services provided by us (collectively, the "Services"), or when you otherwise interact with us. Some of this information may be personal information as it may be information about you. Where we need your consent to the collection, use, disclosure, transfer or other processing of your personal information (as described in this Privacy Policy), you provide such consent by accessing and using the Services. If you do not consent to such processing then do not further access or use the Services. Where we need a specific consent to a particular form of processing, such as the collection of information about your location or the use of your information for marketing, we will obtain such consent in the manner described in this Privacy Policy or as otherwise required by law. We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the "Last Updated" date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as by adding a statement to our homepage or by sending you a notification). We encourage you to review this Privacy Policy whenever you access the Services to stay informed about our information handling practices and the ways you can help protect your privacy. Your continued use of the Services after such changes have been notified will constitute your consent to those changes. Collection of InformationInformation You Provide to Us We collect information, including personal information, you provide directly to us in connection with the Services. For example, we collect information when you create an online/mobile application account and/or profile, use or access our Services including any interactive areas of our Services, request or purchase Services, fill out a form, provide us with your business card or other contact information, participate in a contest or promotion, complete a survey, sign up to receive one of our newsletters, make a purchase, communicate with us via third party social media sites, request customer support or otherwise communicate with us. The types of information we may collect include, but are not limited to, your name, email address, password, postal address, phone number, company name and contact details, job function, job title, industry sector, names and contact information of individuals you work with, work related records and reports, device and tool information related to your account (e.g., serial number and date purchased), payment information, service activation codes, photographs, videos, diagrams, notes, and any other information you choose to provide. Information We Collect Automatically When You Use the Services When you access or use our Services, we may automatically collect information, such as:
If required by law, we will ask you for your consent to our use of cookies when you first visit our Services. We may assume that you consented from ticking a box and clicking on an "I agree" (or similar button) or by continuing to navigate on our Services despite a clear and visible notice on our Services that we use cookies. If you agree, we will place a cookie on your device. If you change your mind, simply delete the cookies on your device (please see: www.allaboutcookies.org/manage-cookies/index.html) and you will be asked again if you agree or disagree with our use of cookies when you visit our Services next. You can also adjust your browser settings to receive a message every time a cookie is installed on your computer or to prevent their installation altogether. Although rejection of cookies will not interfere with your ability to interact with most of our Services, you will need to accept cookies if you choose to enter areas of our Services that require registration or login. Certain other functions and/or services might be unavailable to you if you reject cookies altogether (such as remembering your choice of language). Information We Collect From Other Sources We may also obtain information, including personal information, from other sources (for example, people you work with) and combine that with information we collect about you. Use of InformationWhere permitted by applicable law, we may use information, including personal information, for various purposes, including to:
The file containing your personal information will be stored at our offices or on our servers and those of our service providers, which may be located in the U.S. or other countries which may not have a level of data protection law equivalent to that of your country, and your personal information may become subject to the laws of such foreign jurisdictions including those that may grant access to your personal information to the authorities of such foreign jurisdictions. By accessing or using the Services or otherwise providing personal information to us, you consent to the processing and transfer of such personal information in and to the U.S. and other countries in the manner and for the purposes described in this Privacy Policy. Sharing of InformationWe may share information, including personal information, as follows or as otherwise described in this Privacy Policy:
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you. Social Sharing FeaturesThe Services may offer social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take on our Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features. We accept no responsibility for the privacy practices of these entities. Advertising and Analytics Services Provided by OthersWe may allow others to serve advertisements on our behalf across the Internet and to provide analytics services. Consistent with your permission, these entities may use cookies, web beacons and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and better understand your online activity. For more information about Internet-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit Google's Ads Settings and the Digital Advertising Alliance's opt-out mechanism. SecurityWe take reasonable measures to help protect personal information from accidental loss, theft, misuse, alteration and unauthorized access or disclosure, and unlawful or accidental destruction. Your ChoicesAs described above, we may share personal information with third parties for marketing purposes in relation to our products and services with your prior permission or where otherwise permitted by applicable law. To opt out of having your information shared in this way, please contact us at privacypolicy@fluke.com. Account Information You may access, update, correct or delete personal information at any time in accordance with applicable law. This may be done by logging into your online account or emailing us at privacypolicy@fluke.com. Please note that we may charge a small fee for complying with such requests where permitted by applicable law. If you wish to deactivate or delete your account, please email us at privacypolicy@fluke.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of personal information for a reasonable period of time. Location Information When you first launch any of our mobile applications that collect location information, you will be asked to consent to the application's collection of this information. If you initially consent to our collection of location information, you can subsequently stop the collection of this information at any time by changing the location service setting preferences on your mobile device. If you do so, our mobile applications, or certain features thereof, will no longer function. You may also stop our collection of location information by following the standard uninstall process to remove all of our mobile applications from your device. We may also collect location information when you use certain Fluke devices or tools. The owner of the account associated with such devices or tools can control the collection and use of this location information through his or her account settings. If the account owner deactivates the collection of location information, certain features of our devices or tools may no longer function. Promotional Communications You may opt out of receiving promotional emails from us by following the instructions in those emails or by emailing us at privacypolicy@fluke.com. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations. Push Notifications/Alerts With your consent, we may send push notifications or alerts to your mobile device for updates and communications related to the Services. You can deactivate these messages at any time by changing the notification settings on your mobile device. Contact UsIf you have any questions or concerns about this Privacy Policy, please contact us at privacypolicy@fluke.com.
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